New! Avaya Certified Integration Specialist – Avaya Oceana(tm) Solution (ACIS -7495) Certification
Good news ladies and gentlemen! Avaya launched new ACIS certification for Avaya Oceana(tm) Solution. The Avaya Oceana Solution was created to be a single, universal solution that integrates and manages traditional and digital telephone channels. It will allow you to make better business decisions and expand your contact center functionality at a pace that suits you, by adding digital channels.
The new Avaya Certified Integr Specialist – Avaya Oceana ™ Solution (ACIS-7495) certification is now available! It is a multi-touch, next-generation customer engagement solution that provides integrated support for email, chat, SMS, and other media.
The ACIS-7495 credential is linked to the Avaya Oceana(tm), Solution Integration (7495X). The test contains 67 questions. It takes 90 minutes to complete. The passing score is 69% (46 out of 67 correctly).
These objectives are covered by the 7495X exam:
Explain the architecture, components, capabilities and licensing requirements for Avaya Oceana ™, solution and Oceana ™ Workspaces.
Additional Oceana channel types explained: Social Media, AMC and Outbound Voice with Proactive Outreach Management (POM).
Describe the functions and attributes of Avaya Control Manager (Oceana Voice Channel)
Configure Oceana Webchat, Avaya Oceana Email and Co-Browse Channels.
Install Avaya Breeze(tm), Snap-ins, and Omnichannel Windows Server.
Install the Engagement Designer workflows
For exam preparation, you can use the 7415V, Integrating Avaya O(tm) Core & Workspaces courseware. You can also visit ExamCollection website to get free Avaya exam materials.
Register at Pearson VUE and schedule your Avaya Oceana(tm), Solution Integration exam at Pearson VUE Testing Center.