We acquired SupportYard – a Help Desk Software
We are pleased to announce the acquisition of SupportYard, a help desk software from Code Control. This is a strategic move for both the teams. SupportYard will be able offer a new product to our clients, which will allow us to provide much-needed exposure. ActiveCollab already has some “help-desky”features, but now we’ll be able to provide exclusive help desk solution that works well with ActiveCollab.Help desk solutions are plentiful and the SaaS business is very difficult to penetrate. There are many overhead costs associated with infrastructure and customer acquisition. The lifetime value of customers can be high and uncertain. This joint venture will make both sides stronger. SupportYard will receive advice from us as we have the infrastructure in place and customers interested in help desk software. ActiveCollab will be able provide software that integrates well with our complementary software. ActiveCollab Feather will integrate with SupportYard Feather so we can concentrate on project management instead of trying to cover every collaboration platform.